Access Your Photo
Need help with your ID Photo Code?

You're probably here because you're having problems with the ID Photo Code you were issued, so let's see if we can help you out...

PLEASE NOTE: There is currently an issue with the DVA NI photo code system (Northern Ireland Online Driving Licence Renewals). When entering and submitting your photo code on the nidirect website, you are probably getting an error message that says:

'We were unable to retrieve a valid photo from the photo code provided'.

We are currently waiting on the DVA NI to resolve this issue.

Your Driving Licence photo code will still be valid. We ask that you try again later.

Updated: 26 June 2022, 23:16


 
You're Getting An 'Automated Check' Warning
(HMPO Passports)

Automated Image Check WarningYou have entered your photo code and received an 'Automated check' red warning message similar to the one shown here.

The result that you are getting from the automated image checking section of HMPO's passport online application is NOT a fail on your image, but what is referred to as a 'Checks Advised'.

So, what does this mean?

Because the image checking system is performed by a computer using facial recognition technology, there are times when the computer is not quite sure about something it is looking at and therefore asks you to manually check that the image complies with HMPO photo regulations.

The 'Checks Advised' result gives a list of things to check, which your passport photo provider will have already done. It then displays the 'Automated check' red warning message to indicate what it is not seeing properly ('Can't find the outline of the head' or 'your image and the background are difficult to tell apart' are common messages).

Your passport photo provider will have seen the same result and satisfied themselves that the image you have been provided, covers all listed regulations before releasing the image to you via your photo code. Every passport photo that is submitted via a photo code will also be checked by a real human being during the passport application process.


 
If you're Getting the following 'Automated checks' message
(DVA Driving Licences)

"This photo has failed our automated checks for the following reason:"

Then scroll down the 'Automated checks' page and look for this message...nidirect Automated checks - You can still submit your photo if you believe it should be accepted

If the above message is displayed, then this is NOT an outright fail on your image, but what is referred to as a 'Checks Advised'.

So, what does this mean?

Because the image checking system is performed by a computer using facial recognition technology, there are times when the computer is not quite sure about something it is looking at and therefore asks you to manually check that the image complies with the DVA photo regulations.

The 'Automated checks' result gives a list of things to check, which your ID photo provider will have already done as they will have seen the same result and satisfied themselves that the image you have been provided, covers all listed regulations before releasing the image to you via your photo code. Every ID photo that is submitted via a photo code will also be checked by a real human being during the driving licence application process.

So, how do I submit the photo?

Back on your 'Automated checks' results page, find the link called 'Can I use this photo?' (as shown above). Clicking this will reveal a new green button that will allow you to use your ID photo and move onto the next step of your driving licence application.



You're getting 'We can't find your code' message


Check your photo code Characters

Sometimes, characters in a photo code can be confused, like lower case 'L' with number 'one' or letter 'o' with zero. So double check any characters that may be confusing and try entering your code again.



If You're Copy Pasting, Then Try Just Typing Your Photo Code

Sometimes, when copy pasting text, additional hidden characters can get copied into the boxes and these can prevent the retrieval of your ID photo. Try just typing your Photo Code, checking carefully that the right charactors are entered and with the correct case.


Still can't get your Photo Code to work?

If after trying the suggestions above you still cannot get your Photo Code to work then please supply the following information in the box below and click 'Submit Details' so that we can look into it further for you.

  1. Your Photo Code (Copy/Paste into box for accuracy)
  2. The email address your Photo Code was sent to
  3. The exact wording of any error message/warning given